Right of Withdrawal

If the customer concludes the purchase contract for purposes that are predominantly neither commercial nor self-employed professional activities ("consumer"), the following right of withdrawal applies:

 

 Withdrawal Instructions

 

Right of Withdrawal


You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

 

To exercise your right of withdrawal, you must inform us

 

DINO-CARS Evers GmbH
Dorfstrasse 63
26899 Rhede Brual
Phone: +49 (0) 4964 - 60 49 00
Fax: +49 (0) 4964 - 91 43 20
E-mail: info@dinocars.de

 

by means of a clear statement (e.g., a letter sent by post, fax, or e-mail) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

 

To meet the withdrawal deadline, it is sufficient that you send the notification regarding the exercise of the right of withdrawal before the withdrawal period expires.

 

Consequences of Withdrawal

 

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the most cost-effective standard delivery we offer), without undue delay and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract.

 

For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever occurs first.

 

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

 

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.

 

   

Exclusion of the Right of Withdrawal

 

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or decision by the consumer is required, or which are clearly 

Complaint

You bought a go-kart or trampoline in the DINO-CARS online shop and something is damaged or a part is not working.


This is annoying and we very much regret it. DINO-CARS products are always checked for functionality and completeness before shipping.


Nevertheless, it can happen that something is missing or possibly damaged during transport.


In these cases, please use our form below. We will respond to your request as soon as possible and take appropriate action to eliminate the damage.


Thank you for your support!

warranty

(1) The warranty for material or legal defects in the delivered goods is governed by the applicable statutory provisions, in particular §§ 434 et seq. of the German Civil Code (BGB), subject to the provisions in § 8.



(2) As a deviation, the warranty period for used goods is limited to one year. Other rights of the consumer are not affected by this.

wearing parts

A special position of the warranty applies to wearing parts. Wear parts are not covered by the warranty if they show damage through use.


Example: A go-kart has been delivered to the consumer free of defects. Within the first 12 months, a tire is "flat" due to use. Sharp objects such as thorns or broken glass on the road may have damaged the tire cover. In this case, the "flat" tire is not covered by the warranty.


Wear parts on a go-kart are, for example: tyres, chains, freewheels, gears, pedals and bottom bracket.

Wear parts on a trampoline are, for example: elastic bands and springs.

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