Right of Withdrawal

A consumer within the meaning of § 13 BGB is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or self-employed professional activity. The following right of withdrawal does not apply if the goods you have ordered serve your commercial or independent professional purposes.


Right of withdrawal


right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.


In order to exercise your right of withdrawal, you must inform us


Dino-Cars Evers GmbH

Dorfstrasse 63

26899 Rhede / Brual


Tel: 49 (0) 4964 - 60 49 00

Fax: 49 (0) 4964 91 43 20

Email: info@dino-cars.de


by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.


You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.


You bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 50.00. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Exceptions to the right of withdrawal

Unless otherwise specified, the right of cancellation does not apply to long-distance contracts

    for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, for the delivery of audio or video recordings or software, provided the data carriers supplied are have been unsealed by the consumer for the delivery of goods that have been inseparably mixed with other goods

where the consumer has expressly requested the entrepreneur to visit him to carry out urgent repair or maintenance work; this does not apply to other services provided during the visit that the consumer has not expressly requested, or to goods delivered during the visit that are not necessarily required as spare parts for maintenance or repair.

Complaint

You bought a go-kart or trampoline in the DINO-CARS online shop and something is damaged or a part is not working.


This is annoying and we very much regret it. DINO-CARS products are always checked for functionality and completeness before shipping.


Nevertheless, it can happen that something is missing or possibly damaged during transport.


In these cases, please use our form below. We will respond to your request as soon as possible and take appropriate action to eliminate the damage.


Thank you for your support!

warranty

You have a statutory warranty claim of 2 years. This applies to material, production and construction errors.


In the first 6 months after purchase, DINO-CARS bears the burden of proof. We guarantee that a go-kart | trampoline is free of defects when the contract is concluded. From the 7th month the so-called "evidence reversal" applies. Now the burden of proof is on you.


The warranty applies to all products that you have purchased from the DINO-CARS online shop. In the event that a go-kart | trampoline purchased online is defective, please contact us using the form below.

wearing parts

A special position of the warranty applies to wearing parts. Wear parts are not covered by the warranty if they show damage through use.


Example: A go-kart has been delivered to the consumer free of defects. Within the first 6 months, a tire is "flat" due to use. Sharp objects such as thorns or broken glass on the road may have damaged the tire cover. In this case, the "flat" tire is not covered by the warranty.


Wear parts on a go-kart are, for example: tyres, chains, freewheels, gears, pedals and bottom bracket.

Wear parts on a trampoline are, for example: elastic bands and springs.

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